How do I REPAIR my Costa Del Mar® sunglasses?

You can receive repair service on your sunglasses even if they are not covered under warranty. For a nominal fee, and if the parts are still in inventory, Costa Del Mar will repair or replace scratched lenses, frames and other parts as required.

Please complete the on-line Repair Request and be sure to include your name, complete shipping address, daytime phone number, and credit card number for repairs. Please include your e-mail address to receive our automated e-mail response service!

The web site will issue you an RI (Repair Internet) number for each pair, which can be used for inquiring about the status of your repair.

We recommend insuring your package against loss by the carrier and using a carrier that provides trace-ability. A handling fee of $9.95 (plus sales tax in CO, DE, FL, MI, NJ, RI, SC, TX) will be charged for each warranty and repair. In general, please allow 3 weeks or 15 working days once we have received your shipment for the return of your repaired Costa Del Mar sunglasses.

Costa uses UPS to ship all international repairs, as well as, repairs to AK, HI and PR. These repairs are charged Costa’s negotiated shipping rates.

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How can I check the status of my repair?

Our Automated E-Mail Response Service is a unique service that keeps you from having to telephone Costa Del Mar for a status report of your repair.

Once you complete the on-line Repair Request, you will be issued an RI (Repair Internet) number for easy reference. Please include your e-mail address and you will then receive an automated response informing you of when your sunglasses have arrived at Costa Del Mar for repair. You will also receive an automated response when they have been shipped to you.

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Why is it required that I pay $9.95 for a warranty pair of sunglasses?

Due to the rising prices of gasoline and the individual handling of each pair of sunglasses, it is now required that a customer be charged a processing fee of $9.95 even though the pair of sunglasses is under warranty.

Each sunglass that is in need of repair is given individual and undivided attention. All repairs are done on location in Daytona Beach, and there can be up to six employees at a time taking care of your sunglasses to make sure your product has received the highest level of attentiveness. Once this is complete, we make sure your sunglasses are independently and carefully delivered back to you.

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What does the Lifetime Warranty cover?

Our lifetime warranty covers defects in materials and workmanship for the lifetime of the product. Unfortunately, normal wear and tear (i.e.: scratched lenses, broken hinges, accidental damage, misuse or other user related problems) are not covered.

We are sorry, but Florida State Law does not allow Costa Del Mar to repair prescription sunglasses. PRESCRIPTION SUNGLASSES MUST BE RETURNED TO YOUR LOCAL RETAILER OR DISPENSING OPTICIAN WITH PROOF OF PURCHASE.

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What if I do not feel comfortable entering my credit card on your website?

You can print the on-line form and omit your credit card information. We must have your full name, ship to address and a contact telephone number in order to create your unique RI (Repair Internet) number.

Before your repair can begin, a consumer care representative will contact you by the phone number provided to secure a form of payment. All repairs require a form of payment in advance.

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What companies does Costa Del Mar use to return repaired sunglasses?

United States Postal Service and UPS.

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What is the Processing Fee?

All repairs/services will incur a processing fee.

The cost of standard processing within the contiguous 48 United States is $9.95 (USD) (plus sales sales tax in CO, DE, FL, MI, NJ, RI, SC, TX). All other areas are subject to the international rates of one of Costa Del Mar's shipping partners.

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How do I CLEAN my Costa Del Mar sunglasses?

A neutral dishwashing liquid or a lens cleaning solution and our premium micro-fiber cleaning cloth is the best option for keeping your shades in top condition. To protect the premium anti-reflective coatings, Costa Del Mar sunglasses should not be subjected to a pH any higher than 8 or lower than 5.5 (i.e.: Windex pH is 10.7, Formula 409 pH is 11.8, Dawn pH is 6.5).

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How do I CARE for my Costa Del Mar sunglasses?

A lens cleaning solution and our premium micro-fiber cleaning cloth is the best option for keeping your shades in top condition. Second, always store your sunglasses in the protective case that you received when your Costa Del Mar sunglasses were purchased. Third, store your sunglasses in an area not exposed to temperature extremities. In other words, don’t leave them on the dash of your car. Finally, regular maintenance, such as tightening loose screws will ensure fewer trips to the repair department. Follow the above recommendations and your Costa Del Mar sunglasses should provide you with years of faithful service.

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How do I ORDER Prescription Costa Del Mar Sunglasses?

Costa Del Mar has the most comprehensive prescription program available. Our nationwide program is fast, easy, and convenient for eye care professionals and consumers alike. Prescription sunglasses require the expertise of a licensed professional to take the necessary measurements and fill your prescription. Please visit our dealer locator to find an optical retailer in your area.

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How do I REPAIR my Prescription Costa Del Mar Sunglasses?

Your prescription Costa Del Mar sunglasses carry a 1- year limited warranty with proof of purchase. Simply return your prescription Costa Del Mar sunglasses with proof of purchase to your dispensing eye care professional for repair. Unfortunately, Florida State Law prohibits prescription repairs to be performed by Costa Del Mar directly. Upon receipt of any eyewear containing prescription lenses, the glasses will be returned as is to the customer. Costa Del Mar is not responsible for the safe return of any prescription lenses.

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How long does it take to have my sunglasses returned to me?

If a consumer uses our website to process their return, the average turn around time is three weeks. This is subject to change depending upon weather conditions, availability for materials, the need to communicate with the consumer, etc.

If a consumer chooses another method to send in their sunglasses, the repair time depends on the amount of time it takes to secure a form of payment. We accept only credit cards and money orders as payment.

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Can a plastic CR-39 lens be upgraded to a mirror glass lens?

Yes, you can upgrade to a different lens material within the COSTA 400 Technology, using the same sunglass frame style.

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What is the difference between the different lenses that Costa Del Mar offers?

Please refer to the Technology section of our website.  You will find a good description of the different lens options that we manufacture.

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Can only one lens be replaced?

No. Due to the fact that our lenses are made in pairs to minimize color variances, they must be kept together during the manufacturing and repair of each Costa Del Mar sunglass.

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Can scratches be buffed out of the lens?

Scratches on the lenses of Costa Del Mar sunglasses can’t be buffed out because it would distort the visual acuity of the lens.

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Are there different sizes available in a given sunglass style?

Since each Costa Del Mar sunglass style is unique in its design, each style is only available in one size.

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How do I replace my Costa C or other small repairs?

If you need, co-injected temples, logos, temple tips, side shields or detachable nose pads, please e-mail us at (info@costadelmar.com) or call us and we may be able to send them to. 800-447-3700 ext 291 M-F 8am-5pm EST and during the summer M-TH 7:30am-5:30pm EST, F 8am-12pm EST. Closed weekends and holidays. Except for logos, item and shipping costs do apply to all phone orders.

If it is determined your repair needs require the skills of our repair professionals, please complete the on-line Repair Request and be sure to include your name, complete shipping address, daytime phone number, and credit card number for repairs not covered under warranty. Please include your e-mail address to receive our automated e-mail response service!

The web site will issue you an RI (Repair Internet) number for each pair, which can be used for inquiring about the status of your repair.

We recommend insuring your package against loss by the carrier and using a carrier that provides trace-ability. In general, please allow 3 weeks or 15 working days once we have received your shipment for the return of your repaired Costa Del Mar sunglasses.

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