COSTA DEL MAR FAQS PAGE

Most of our Costas are hand assembled in USA, because we have yet to find a machine that does the job as well as a real, live person. We receive parts for our sunglasses from all around the world

Costas assembled in USA are examined by no fewer than eight pairs of eyes before they ever shield yours. It's the only way we know how to keep the high standards we need to confidently back every pair of Costas with a limited warranty. See our landing page for limited warranty details and limitations

Click here to answer three easy questions, and we can help you find the perfect pair of sunglasses. If you still need help choosing your perfect sunglasses please contact us. We'd love to help you choose the best fit and the right style.

One size doesn't always fit all. That's why we’re continually innovating new sunglass frame styles. On our website, each sunglass style is labeled as either narrow, regular, or wide fit. Regular fit is our most common. When shopping online, you can choose to filter sunglasses by fit to see which frame options might be best for you. Specific sunglass measurements are available under the “Sunglass Specs” tab on each sunglass detail page. If for any reason the fit just doesn’t work out for you once you’ve received your sunglasses, you can return them! return policy for more details. Start shopping by fit: Narrow | Regular | Wide

A lens cleaning solution and our premium microfiber cleaning cloth are your best bets for keeping your Costas in top shape. Keep them in their protective case, away from extreme temperatures (translation: don't leave them on the dash of your pickup). Regular tightening of your hinge screws will also help maintain your frame. Follow these guidelines and your Costas will help you see what's out there for years to come.

See additional care tips for Costa

Yes. We give bulk discounts on a case-by-case basis, and it never hurts to ask. Give us a shout at https://www.costadelmar.com/en-ca/contact-us.

To change or cancel an order you recently submitted, please contact our Customer Care team as soon as possible and we will do our best to accommodate your request.

However, please be aware that as our system is designed to fulfill orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order as it may have entered the shipping process.

We love to hear from our customers. There are a few different ways to get in touch with Costa. Email us here, or write or call us at https://www.costadelmar.com/en-ca/contact-us.

Costa Sunglasses and optical eyeglass frames are warranted against defects in materials or workmanship. Costa will repair or replace (with an identical or reasonably equivalent style), at our option, any product determined by Costa to have a manufacturer's defect. Costa will ask you to cover a processing fee, which includes return shipping and handling, plus applicable tax.

Since our limited warranties vary depending on the type of product you own, see our for details, limitations, and costs.

If we determine that the damage to your Costa sunglasses is not a defect in materials or workmanship (for example, wear and tear, accidental damage, scratched lenses, broken hinges, misuse or other problems not covered by one of our limited warranties), you may still take advantage of our Repair Program. Please note that our Repair Program is not available for your Costa Optical eyeglass frames or for lenses supplied by your Eye Care Practitioner.

For non-prescription sunglasses, limited edition sunglasses, and special collection sunglasses, you should create an account and then visit our Customer Care Service to begin the Limited Warranty or Repair Program process. Follow the steps through the Customer Care Service and after completion, print the shipping label. You are responsible for the cost of shipping your sunglasses to Costa. We advise using USPS priority mail as they provide a tracking number for your shipment.

Please note that we do not accept cash, checks, or money orders as a form of payment.

Prescription sunglasses must be returned to your Eye Care Practitioner. Please note that our Repair Program is not available for your Costa Optical eyeglass frames or for lenses supplied by your Eye Care Practitioner.

Once we receive the sunglasses, we'll confirm whether the issue is covered by one of our limited warranties. If not, we’ll determine the required repairs and reach out to you with our evaluation results, recommended next steps, and associated costs.

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!

Every repair is different. And since we look at each one individually, repair costs will vary. Please see our Repair Program for more information. You will also be charged for shipping and handling and applicable tax.

If your Costa lenses or frames have been changed or modified by anyone other than Costa and an issue arises, the issue will not be deemed a defect in materials or workmanship, and therefore will not be covered by a Costa limited warranty

Scratched lenses are only covered under our Prescription Sunglass Limited Warranty. Scratched lenses are not covered under Costa’s other limited warranties.

Under our Repair Program, you may be able to have your scratched lenses replaced for a fee. Please see our Repair Program for more information.

Replacement nose pads are available for many of our metal frames and can be ordered here.

The average turnaround on is three weeks.

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!

If your Costas are returned damaged, please contact a Costa rep within 10 days of receiving the glasses at https://www.costadelmar.com/en-ca/contact-us.

View our returns policy.

View our shipping policy.

Due to current conditions and volume, please allow up to 4 additional days for your order to ship. We appreciate your patience.

When ordering online, please allow up to two business days for your order to process before it ships. If you need your Costas faster you can speed up your order using a number of shipping options, such as Expedited or Express shipping. We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.

Our Costa Pro Program features an in-house Costa Pro Site, training, rewards, program incentives, and more!

Do you live out of a tackle box? Do you consider a screaming reel to be the most beautiful sound known to man? If so, then you might be a good fit for our pro team! We are accepting applications for full-time tournament anglers, fishing guides, and captains. If you’re interested, please apply to the Costa Pro Program by clicking here.

Please note that all pros in our previous program will need to apply as well. This will give you easier access to your account, more rewards, and a more personalized experience with a Community Leader in your type of fishing.

It varies depending upon the product ordered and the time of year but it takes approximately 7 business days to create your engraved product, then it will be shipped to you.

We are sorry but our engraving program only offers the standard shipping option which is 5 business days after completion of the assembly process.

No, we will ship your non-engraved item as soon as it is available.

No. Our engraving process begins almost immediately after your order has been placed so it is not possible to change or cancel your order.

No. Because all engraved products are assembled to your exact specifications, we are unable to accept returns or exchanges.

We attempt to represent colors as accurately as possible, but due to different lighting conditions and computer screen settings some variations may occur.

There are two reasons why your desired engraving can be rejected: 
• Violation of copyrights 
• Violations of standard decency boundaries 
If you feel that your etching selection is being filtered improperly or by mistake, please contact our Customer Care team team.

Yes. We always evaluate new releases to see if they will make good additions to the engraving lineup. Please check back regularly to view our latest additions.

Yes. We are always looking to enhance our product offering with additional color options. Please check back regularly to view our latest offering.