Order details
View and track the status of your order or make a return.
Order info
| Order number | {{currentOrder.orderId}} | Billing address | {{paymentInstruction.firstName}} {{paymentInstruction.lastName}} {{paymentInstruction.addressLine.join(' ')}} - {{paymentInstruction.city}}, {{paymentInstruction.stateOrProvinceName}} {{paymentInstruction.zipCode}} {{paymentInstruction.country}} | |
|---|---|---|---|---|
| Order date | {{formatDate(currentOrder.placedDate)}} | Shipping Address | {{paymentInstruction.firstName}} {{paymentInstruction.lastName}} {{paymentInstruction.addressLine.join(' ')}} - {{paymentInstruction.city}}, {{paymentInstruction.stateOrProvinceName}} {{paymentInstruction.zipCode}} {{paymentInstruction.country}} | |
| Payment method |
Credit Card {{orderProtocolData.cc_nameoncard}} {{orderProtocolData.cc_brand}} ************{{orderProtocolData.temp_account}} Exp. {{orderProtocolData.expire_month}}/{{orderProtocolData.expire_year}} |
{{formatPaymentMethod()}} | Shipping method | {{shippingLabel()}} |
Need help with your items?
Return item(s) in this order by using the button below.
Product details
Return item(s)
Please select the products you would like to return below. We will refund you the original price.
Order info
| Order number | {{currentOrder.orderId}} |
|---|---|
| Order date |
Product details
Return item(s)
Please select the products you would like to return below. We will refund the original price in case of a return.
Order info
| Order number | |
|---|---|
| Order date |
Product details
Return summary
View the status of your return.
Return info
| RETURN NUMBER | |
|---|---|
| Return date | |
| Order number | {{rma.originOrderId}} |
Return details
| Pickup address | {{rma.address.addressLine.join(' ')}} - {{rma.address.city}}, {{rma.address.stateOrProvinceName}} {{rma.address.zipCode}} {{rma.address.country}} |
|---|---|
| Return method |
Return delivery, by UPS to Luxottica NAASC Costa Del Mar, 101 Greenwood Industrial Pkwy Suite 385, McDonough, GA 30253 |
Once your label is attached and the package is secured, choose between the two options below:
Book a free pick up at your place by calling UPS at
1 (800) 742-5877
or
take your package to a UPS drop-off point
Product details
Additional return information
Return
In order to return an item please print out the return label provided and ship the item back to us. You'll receive an e-mail once we've received your parcel. In case there is an issue with your return we'll contact you.
Refund
Please note: after verifying your return we will refund the amount paid by you using your original payment method for any returned items.
The refund will appear as a credit on your billing statement according to your card provider.
- Credit card payment: usually 2-4 business days for transfer.
- PayPal: usually 2-4 business days for transfer.
