Entretien et Réparations Costa : Garantie Limitée et Programmes de Soin
The most capable perform when it matters most. That’s why we craft durable eyewear to stand up to the harsh sun, unforgiving salt and rough conditions of a day at sea, and are willing to back it up. We offer a competitive Limited Warranty on all our eyewear as well as a separate Repair and Replacement Program to keep your product, and you, out on the water longer.
For products purchased in California: Warranties on products purchased on or after July 1, 2023 will commence on the date of delivery of the product (not date of purchase)
Did you know? Simple tips can help keep your Costas, and you, in the game. We’ve compiled a list of care instructions to help you make them last.
Limited Warranties
For any sunglasses (non-prescription) purchased on or after November 3, 2022 that experience a manufacturing defect* in materials or workmanship within two (2) years from date of purchase, we will repair or replace them (with an identical or reasonably equivalent style at our option) at no cost to you. You will need a proof of purchase to submit a warranty claim for manufacturing defects.
After two (2) years or for damage to your sunglasses not caused by a manufacturing defect*, we’re happy to service you with a separate Repair and Replacement Program. Please read more about our how it works here.
This limited warranty is non-transferable and may only be exercised by the original purchaser, unless local law in your jurisdiction requires the transferability of this warranty.
This limited warranty gives you specific rights. You may have other rights that vary from jurisdiction to jurisdiction.
For any sunglasses purchased before November 3, 2022, please visit here or information on those limited warranties.
Have a question about our limited warranties? For additional information, please chat with us
Your Costa Prescription Sunglasses and/or Prescription Eyeglasses also come with a built-in 2-year limited warranty. Since they are prescription, your authentic lenses and frames must be returned to your Eye Care Practitioner for warranty service. For frame-only warranty claims, please submit your claim through the Limited Warranty claim portal.
- Manufacturing Defect: We warrant Costa Prescription (Rx) sunglass lenses and frames against defects in materials or workmanship for two (2) years from the date of purchase. Costa will repair or replace (with an identical or reasonably equivalent style), at our option, our prescription lenses and frames determined by Costa to have a manufacturing defect.**
- Scratches: We warrant all Costa Prescription (Rx) sunglass and ophthalmic lenses against scratches for one (1) year from the date of purchase. Costa will replace scratched lenses one time and in the identical form (material, color, coatings and prescription) as originally purchased for both Rx sunglasses or eyeglasses.
You are responsible for any cost of shipment to your Eye Care Practitioner, and proof of purchase is required. For additional limited warranty information, please contact us.
This limited warranty is non-transferable and may only be exercised by the original purchaser, unless local law in your jurisdiction requires the transferability of this warranty.
This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
The 2-Year Limited Warranty - Sunglasses (Non-Rx) and Limited Warranty – RX sunglasses and eyeglasses do not cover:
a. normal wear and tear;
b. scratched lenses (except as specifically covered under the Limited Warranty – RX sunglasses and eyeglasses);
c. broken hinges;
d. accidental damages;
e. damages caused by misuse;
f. lost or stolen items;
g. any frames or lenses manufactured by a third-party;
h. damages resulting from an unauthorized modification or repair;
j. any damage not caused by defects in materials or workmanship;
When opportunity calls, we’re ready to see what the water has to offer. We go further, make ‘one more cast’—and sometimes—break gear. Don’t worry, we’ve got your back. In the event your Costas fall to the rigors of life that are not covered under our Limited Warranty, we have options to help get you back out there. We offer parts and/or a repair for as many products as we can, but to the extent parts or repair is not possible, we will offer you a discount on a replacement pair (identical or reasonably equivalent style at our option).
You have the option to purchase parts and repair your Costas yourself, so long as parts are available. Please refer to the aftersales portal for pricing on parts.
You may also submit your Costas for professional repair in the aftersales portal. A professional repair with shipping and handling included is $18 USD, plus the cost of the parts.
Due to the nature of the material, glass lenses may be difficult to insert, and we recommend a professional repair to protect your product quality. Select Costa authorized dealers and LensCrafters® locations may also be able to assist you with a repair. Please inquire with your dealer for availability.
If parts or a repair is not possible for your current pair, a replacement pair discount will be offered.
We recognize that every pair of sunglasses we make has an environmental and social footprint. By repairing frames and lenses, we strive to keep our products on the water as long as possible, reducing our collective impact and keeping you in the game.
*Costa Del Mar, Inc. has sole discretion to determine whether damage is caused by a Manufacturing Defect (defect in materials or workmanship), or “Out of Warranty Damage” (which includes but is not limited to normal wear and tear, scratched lenses, broken hinges, accidental damages or misuse). Lost or stolen items are not covered. Not applicable to Quebec consumers.
**Costa's Prescription (Rx) Warranty does not cover third-party lenses, normal wear and tear, broken hinges, scratched lenses (after one year from date of purchase), accidental damage, misuse or any other problems determined by Costa not to be defects in materials or workmanship ("Out of Warranty Damage"). Not applicable to Quebec consumers.
Care and Repair FAQ
To submit a claim for warranty or repair, please follow this link, for USA, Canada and US Special Territories. Upon the receipt of the service request, Costa will assess within the next 5 business days and get back to you with solutions.
Outside of the U.S. and Canada? Please note if you live outside the USA and Canada, you must submit an International service request here.
(Please note Costa RX Sunglasses lenses and frames and Costa Optical Eyeglass lenses and frames must be returned to your Eye Care Practitioner for Limited Warranty service.)
In 2020 our warranty and aftersales (repair) process changed to a virtual form. This allows our Consumer Care team to evaluate your needs within five (5) business days of receipt and understand your options BEFORE you ship it to our Warranty & Repair Center. This should help you understand your options sooner, and help us return your frame faster. If you have trouble filling out the form, please contact us for assistance.
Yes, please hang onto your receipt for proof of purchase so we can better service your warranty claim. Even if you do not have a receipt, your Costas will still be eligible for our Repair or Replacement Program.
On November 3, 2022, Costa updated its warranty from a Limited Lifetime Warranty to a two-year Limited Warranty, with a separate improved Repair and Replacement program offering to provide better transparency and more options to service our customers.
If you purchased your frames before November 3, 2022, refer to our legacy Limited Lifetime Warranty and Limited Lifetime Warranty for special collections. If you need assistance, please contact us for special assistance.
As we continue to innovate and improve our products, sometimes older frames become discontinued and are no longer made. We may also be out of inventory to repair or replace your product. This may apply to a combination of frame color and lens, or an entire style. In these cases, our Consumer Care team will offer you an identical or reasonably equivalent style (at our option) to help get you back out there. We will try our best to keep your needs for lens material and color, and frame fit top of mind.
Yes, you always have the option to repair your products as long as parts are available. Due to the nature of the material, our Glass lenses are difficult to insert, and we recommend a professional repair to protect product quality. Select Costa authorized dealers and LensCrafters® locations may also be able to assist you with your repair. Please inquire with your local dealer to for availability.
Products purchased before November 3, 2022, , may be subject to legacy. These legacy Limited Warranties can be found here.
